Michael Bartlett

Beso Social Media Management

https://beso.app

Beso was built from the ground up to provide scheduled social media content as well as a number of useful integrations to CRM and common business systems to improve engagement with a business's social media community. Now relaunching as a full SaaS platform, Beso lets teams plan, create, approve, schedule, and publish brand-consistent content across BlueSky, Threads, Facebook, and Instagram from a single workspace.

• Rebuilt the platform for launch on Angular 21 and .NET 10 with PostgreSQL / EF Core, MediatR CQRS handlers, and Tailwind CSS 4.
• Integrated AWS Bedrock to power AI content suggestions, hashtag generation, brand-voice graphic copy, and on-demand AI image generation.
• Built a serverless publishing pipeline with EventBridge-scheduled Lambdas and SQS build/image queues, including dead-letter queues, CloudWatch alarms, retry budgets, and duplicate-post protection.
• Developed social provider integrations for BlueSky, Threads, Facebook, and Instagram with automated token refresh and reconnect-required failure handling.
• Authored AWS CDK v2 infrastructure in C# owning Lambdas, SQS queues, WebSockets, SNS SES-feedback wiring, IAM, and alarms.
• Implemented SES transactional email with SNS bounce/complaint feedback processing and Sentry release-tagged monitoring.
• Designed and implemented a fully integrated solution within HubSpot CRM, enabling users to seamlessly connect and message social media accounts directly from CRM profiles.
• Created a fully integrated SMS management integration with HubSpot so sales teams could capture and send text messages to managed businesses and contacts.
• Included onboarding, transactional emails, Stripe payment integration, automated monthly billing, scheduled posting, media library management, and comprehensive logging.

Norte Home Health

https://nortehomehealth.com

Norte is an enterprise home health care management platform serving as both a SaaS product for the home health industry and the operational backbone for Norte Home Health's business operations. The platform delivers comprehensive patient care coordination, caregiver workforce management, intelligent scheduling, regulatory compliance tracking, and integrated billing across dual portals serving customers and operations teams.

• Architected a multi-tenant platform with care account-based isolation, supporting unlimited organizations with fully segregated patient and caregiver data.
• Designed granular RBAC with system roles and account-scoped permissions, enabling complex access patterns for administrators, operations staff, and family members.
• Built a recurring appointment engine with RRULE pattern support and timezone-aware UTC storage, handling complex scheduling scenarios with automatic local time conversion.
• Developed caregiver availability and licensing systems with weekly schedule management, effective date ranges, and expiration tracking for certifications across multiple states.
• Created a versioned document management system with confidentiality flagging and HIPAA-aligned handling for licenses, certifications, and medical records.
• Implemented comprehensive patient profiles with geolocation support for route optimization, multi-level emergency contacts, and detailed medical documentation.
• Built enterprise audit logging capturing actor, entity, action, before/after JSON snapshots, and IP addresses with soft-delete architecture across 28 database entities.
• Developed a threaded messaging system scoped to care accounts and patients with notification engine, read tracking, and push capability foundation.
• Architected 129 MediatR-based handlers following strict CQRS separation with 60+ RESTful endpoints organized by domain.
• Implemented JWT authentication with token refresh, email verification, and secure password recovery flows for both customer and operations portals.

adopt.app: Pet Adoption Solutions

https://adopt.app

Designed and developed a comprehensive SaaS platform enabling animal rescue organizations to manage the full adoption lifecycle—from animal intake through family matching and post-adoption communication. The system provides a dual-portal experience: public-facing pages for prospective adopters to discover animals and submit applications, and authenticated dashboards for rescue staff to manage inventory, process applications, and coordinate multi-agency operations.

• Implemented a serverless Lambda pipeline that parses inbound SES emails and routes them to specific adoption applications using address-pattern matching, enabling natural email conversations without forcing users into the portal.
• Designed a clean CQRS architecture using MediatR with domain events and subscribers generating immutable activity records for complete adoption timeline auditing.
• Built EF Core interceptors that automatically inject AccountId context on all writes, enabling a single database to securely serve multiple rescue organizations.
• Architected a multi-bucket S3 storage strategy separating family documents, application attachments, and animal photos with presigned URL generation for secure, time-limited access.
• Created a flexible agency badge hierarchy supporting breed-specific categorization and gamification to track organizational milestones.
• Modeled complex application state transitions with status-driven UI updates, document requirements, and automated notification triggers.

FairCode Associates

https://faircodeassociates.com

FairCode combines the domain expertise of experienced physicians with modern data science and analytics technologies. The software improves the specificity and accuracy of documentation for these reviews and optimizes the entire process. A number of KPI and analytical reports are built to provide insight on the entire process.

I joined FairCode's development team in the middle of a stagnating technology refresh and contributed to help complete that effort. After the successful cut-over I've contributed to building new core modules, redesigning reports, and supporting on-going development efforts.

Eberl provides customizable, scalable claims handling solutions for numerous insurance events. They maintain a network of adjusters that can respond to natural disasters at any moment, and rely on technology to improve onboarding, training, and engagement between adjusters and customers.

• Architected a new API layer with JWT authorization that integrates with the legacy MVC API, enabling gradual migration of endpoints with full unit and integration test coverage.
• Designed a workload management and geo-spatial analytics tool that optimized catastrophic event staffing by evaluating project locations, adjuster skills, and time requirements.
• Integrated a Twilio + Pusher text messaging component so recruiters and operations could chat with adjusters in real time, increasing response rates.
• Migrated 500GB of legacy documents from SharePoint to Azure Blob Storage with new retention policies, allowing SharePoint to be sunset.
• Redesigned all transactional emails, adding professionalism and simplifying updates.
• Automated CI pipelines across production, test, and feature branches, significantly reducing deployment errors.
• Integrated Right Signature contract management for both user-initiated and offline events, enabling multi-team reviews and counter-signatures.
• Guided Xamarin mobile developers on navigation and local storage, improving app stability.
• Led the offshore development team with workload management, project planning, code reviews, and mentoring.
• Partnered with the CTO on strategic planning and software roadmapping.

Built a logistics asset tracking system for dry and temperature-controlled containers delivered to Fortune 100 stores. Helped stabilize project tasks, build processes, and schedules while modernizing the user interface, automating invoice archiving via the QuickBooks API, and improving server-layer patterns.

Led teams building healthcare products that manage CMS submissions, upgrading legacy ASP.NET applications to ASP.NET MVC + AngularJS. Delivered major usability and performance improvements while producing SOPs, class descriptions, test scripts, wireframes, and sequence diagrams.

Served as technical manager for the DoD eMASS certification and accreditation system and ERS reporting system (6000+ users on NIPR/SIPR). Previously led an international team reengineering Abu Dhabi's land management system, handling complex workflows, data security, and scale. Mentored developers and database teams on performance, security, and best practices, while also providing estimates, managing schedules, and working with recruiters on staffing.